Client Services Supervisor

We’re looking for a Client Services Supervisor to lead and manage client accounts here at Liquified. Reporting to the Agency Partner and Director of Marketing, the CS Supervisor is a full-time position that is located in Annapolis, Maryland.

What You’ll Do:

• Deliver sound strategy and excellent team performance as a Client Services Supervisor alongside other department-specific managers.
• Share the responsibility to promote and raise the profile of the agency with clients and business prospects.
• Seek to improve efficiencies within each agency department.
• Provide insight on project planning across multiple accounts, liaising with all departments.
• Support the management of all daily activities within the agency, ultimately providing performance management.
• Leading and motiving team members to provide superior support and service for our clients.
• Manage day-to-day activities across the team, handle escalations, and provide guidance to the team as needed.
• Ensure team members accurately and completely document all billable time
• Facilitate cross-departmental interactions with all teams, to ensure open communications for the benefit of our clients, and the agency’s, success.
• Continuously seek out process improvement opportunities and take ownership to implement positive change, while promoting the direction of LC with positivity.
• Review project billings and project milestones, coordinating with the accounting team for invoicing based on project milestones
• Setting up client meetings, attending client meetings on behalf of agency management, and providing other administrative support duties for agency management.
• Other duties may be assigned as needed.

Qualifications:

• Bachelor’s degree in business, marketing, communications, or a related field
• 2+ years of experience supporting internal teams and/or client accounts
• Proven success in a leadership position
• Strong interpersonal skills, with the ability to communicate effectively, both verbally and in writing.
• Excellent time management skills, and ability to meet deadlines, prioritize and manage several tasks effectively.
• Ability to see the big picture, utilizing good business judgment to help our agency and clients be successful.
• Outstanding client service skills are required
• Ability to learn technology quickly through instruction and self-training
• Attention to detail & results oriented

Ready to Apply?

Please send your résumé, cover letter, and writing samples to careers@liquifiedcreative.com. In your cover letter, please do more than simply state your interest with a recap of your résumé. Let us know things like:

• Who you are
• What you love to do
• What you do better than anyone
• Why Liquified interests you